Australian Managed IT Services for your business

TRACTION IT was created in 2008 to fill the need of small to medium businesses in providing IT solutions and support from people who really care.

As a managed service provider we pride ourselves on successfully implementing solutions that work right first time and scale with your business over the months and years ahead as we grow together.

We’ve achieved year on year growth since inception and look to continue this by solving and supporting our clients business challenges now and in the years to come. Its reassuring over the past 13 years over 95% of our new clients have been referrals and we want this to continue helping likeminded businesses right across Australia.

THE TRACTION DIFFERENCE

This is why you should choose us!

Traction IT is different from most other manage services providers.

When dealing with technology there are always issues / challenges. The difference with the Traction IT approach is we take full ownership of the challenges we’re presented with by clients.

  • Under promise, over deliver
  • Simplify the complexity for your IT solutions
  • Create successful long term relationship
  • Understand your business goals and match your IT solutions to them
  • Deliver what we say we will
  • Straight talking
  • No finger pointing, just honest solutions
  • Experienced and diverse team based here in Australia

OUR TEAM

Meet the people behind Traction IT
Brett
Managing Director and Founder of Traction IT – Practical, straight shooter who understands the business objectives quickly and the IT solutions required to get there.
James
Director – Supporting the strategy development and implementation for Traction IT.
Andrew
Service Desk and Projects – Resident server and infrastructure guru. Great at identifying and solving the tricky problems Traction IT clients face each day.
Jay
Service Desk Team, Sales and Projects – The guy every client loves, Jay can multi-task and provide assistance with clients on a wealth of IT issues and opportunities.
Jagdish (JP)
Service Desk Team – Always smiling and happy to help! JP has great all round experience along with his attitude to deliver for clients.
Hammad
Service Desk Team – Hammad has a thirst for learning, real passion for the industry and one who just loves helping people solve tech problems!
Sunil
Service Desk Team – With youth comes enthusiasm and Sunil is an example of that. A thirst for learning and genuinely helping people is just some of what makes him a great member of our team.
Travis
Service Desk Team – After joining our business in 2020 he has already made a big impact with clients from quick wins through to complex projects making him another valuable member of our team.
Riva
Service Coordinator – Ensuring our clients are happy and techs are busy! Riva brings a sense of control to our day by helping manage the team and client expectations.
Lauren
Finance / Accounts – Ensures that the financial wheels of Traction IT continue to turn.

CORE VALUES

Our values are at the core of what we do
Competitive Advantage
Traction IT is known for simplifying the complexity in IT for clients. Clients big and small love the close relationship they have with the Traction IT team in that we embrace honest discussions about their businesses and the solutions we implement and support to help achieve businesses growth and profit goals.
Our Vision
Traction IT will be the leading provider of IT support services to Melbourne based businesses with employees from 15 to 250. Our staff currently, and will continue to, enjoy coming to work each day knowing they're making a difference to the businesses we work with. Our clients win so we win.
Our Values
The Traction IT team are known from their honest approach, proactivity, transparency and the ability to deliver the fantastic outcomes clients desire for their IT needs within a cost effective manner.