About Us

Australian Managed IT Services for your business

TRACTION IT was created in 2008 to fill the need of small to medium businesses in providing IT solutions and support from people who really care.

As a managed service provider our mission is to provide trusted, dependable service and cybersecurity solutions, driving our client goals and growth.

It is a proud fact that since our inception, almost all of our new clients have been referrals and we want this to continue in helping likeminded businesses right across Australia.

THE TRACTION DIFFERENCE

This is why you should choose us!

Traction IT is different from most other manage services providers.

When dealing with technology there are always issues / challenges. The difference with the Traction IT approach is we take full ownership of the challenges we’re presented with by clients.

  • Under promise, over deliver
  • Simplify the complexity for your IT solutions
  • Create successful long term relationship
  • Understand your business goals and match your IT solutions to them
  • Deliver what we say we will
  • Straight talking
  • No finger pointing, just honest solutions
  • Experienced and diverse team based here in Australia and abroad

OUR TEAM

Meet the people behind Traction IT
Brett

Managing Director and Founder

James

Director

Ruben

Senior Engineer

Travis

Engineer

Jay

Service Delivery Manager

Jagdish (JP)

Service and Client Success Lead

Hammad

Service Desk Team

Dhruv

Service Desk Team

Anton

Service Desk Team

Hamid

Service Desk Team

Izaz

Service Desk Team

Tim

Service Desk Team

Tu

Service Desk Team

Valerie

Service and Client Success Manager

Tatiana

Service Coordinator

Lauren

Accounts Team

CORE VALUES

Our values are at the core of what we do
Fun

We don’t sweat the small stuff and look at the big picture.

We enjoy the company of those we work with and embrace social activities as a team.

We have a laugh every day and celebrate that we have diverse personalities / interests across the team.

We're a Family

We always look out for and support each other as a family would when a team member is in need.

Family comes first in important decision making. We support and encourage prioritisation of family time and commitments.

We encourage all to embrace good life balance and energy levels.

Client First

When suggesting solutions we always stand in the shoes of clients first to reflect on what is best for them.

We aim to under promise and over deliver when implementing client solutions.

While we have strong relationships with clients we are always respectful, honest and professional at all times.

Authentic

We call it like we see it knowing we have the clients best interest at heart. Clients trust what we say.

We are not robots and encourage authentic thoughts and ideas.

We are honest about our strengths and weaknesses.

Best Practice Solutions

We ensure we implement safe, secure and industry leading solutions for clients.

We are great value for money.

We simplify complexity for our clients.